Privacy Policy

We at Open Wear know that you care how personal data about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This document describes our privacy policy in relation to the processing of personal data about customers and other users of our webshop and digital services, including subscribers to our newsletters.

For the sake of clarity, please note that this privacy policy does not apply to the processing of personal data about employees, consultants, vendors or service providers. The privacy policy may be updated from time to time, and we recommend that you check this page regularly to stay up to date on any changes we have made.

This privacy policy supplements, but does not replace, other policies and terms that apply to any specific service made available by Open Wear GmbH.

Who are we?
Open Wear GmbH is a Swiss company having the following company and contact details

Open Wear GmbH
Wylerstrasse 75
CH-3014 Bern
Switzerland
UID: CHE-387.727.985
E-mail: hello@open-wear.com

How to contact us?
For questions regarding this privacy policy or your rights as a data subject, we kindly ask you to contact our customer care team. Open Wear’s customer care team has the following contact details:

Phone: +41 33 533 34 39
E-mail: hello@open-wear.com

What information do we collect?
We may collect the following categories of personal data about you:

– Your basic information, that is e.g. your name, address, email address, telephone number, age, other demographics and preferences.

– Information about your interaction with us, e.g. what products you buy online or in-store, payment information, returns, consumer service contacts, survey information, participation in contests or event etc.

– Information about you obtained from social networks etc., e.g. comments or behaviour, that we cooperate with.

– Information about your digital activities, such as browsing history, newsletter activity and physical presence, through cookies, pixel tags and similar technologies such as beacons and WiFi access points, including IP-addresses and MAC-addresses.

Please also confer with the section “How do we share your personal information” below.
Further, information about you obtained via different technologies and/or from different sources can be combined, e.g. if you become a member of our loyalty program we may link existing information on your purchase history with us to your profile.

How do we use your personal information?
The information about you may be used for the following purposes:

– Processing of orders, claims and returns

– Administration of your membership of our loyalty program, including providing you with benefits

– Provision of the various functions and services on the website

– Providing newsletters, other communications and services requested by you

– Consumer analysis and segmentation

– Marketing of goods and services

– Tailoring the content of newsletters, other communications and other media, e.g. websites and apps

– Providing customer support and communication

– Evaluating and developing our products and services

The processing of your personal data will in some cases be necessary to conclude or perform a contract with you, e.g. to complete order in our webshop. The processing may also be necessary to comply with a request from you, e.g. to send you newsletters, to provide you with information that is tailored to your interests, or to provide you with benefits as part of your membership of our loyalty program. In addition, the processing of your personal data may also be based on our legitimate interests to make us wiser about our consumers and to develop and evaluate our products and services as well as conducting statistics and analyses.

Communications and marketing
If you give consent, we will send you marketing communications by email and other technologies. You may always opt out of receiving such emails, e.g. via an un-subscription link in the communication, or object to the processing of your personal data for direct marketing purposes.

How do we share your personal information?
If you are a member of our loyalty program, your personal data may also be shared with our franchisees in order to provide you with the benefits of the loyalty program as well as providing you with the best customer service in the shops.

We may share your personal data with third-party providers such as credit card companies and shipping companies in order to complete your orders and carry out shipment.

For the sole purpose of supporting our business third-party processors may process your information, but only to the extent necessary for us to conduct our business. We have procedures to ensure that these third-party processors value your privacy.

We may also share your personal information with third parties that assist us with marketing towards you, for example, social networks. We will always ensure that such third parties only use the personal information to promote our goods and services in accordance with our instructions.

We may use and disclose personal information to parties connected with the proposed or actual financing, securitization, insuring, sale, assignment or other disposals of all or part of our business or assets, for the purposes of evaluating and/or performing the proposed transaction. Our successors or assignees may use and disclose your personal information for similar purposes as those described in this privacy policy.

We do not sell, share or transfer your personal information to any third parties except as described in this privacy policy.

When do we delete your personal information?
The retention of your personal data depends on the purpose of the processing.

First of all, we will retain your personal data for as long as we are legally required to do so. For example, we are obliged to retain information relating to sales for a certain time period in order to comply with applicable bookkeeping regulation.

If no applicable legal obligations exist, we will store the personal data for the term of your membership subscription and for 24 months thereafter.

Personal data, which is not subject to a legal obligation and which is not linked to a membership subscription, will be retained for 24 months.

International transfers
We may transfer your personal data to countries outside the EU/EEA, including group companies. When we do this, it will either be to a country that is deemed by the authorities to provide an adequate level of protection or subject to a written data processor agreement containing obligations for the disclosing and receiving party. The agreement will be based on the “Standard Contractual Clauses” approved by the European Commission or similar.

Cookies
We will collect information, including personal data, about you by cookie technology. Please consult the cookie policy that applies to the means of communication that you use to interact with us.

Your rights as a data subject
At any time you are entitled to recall any consent(s) you may have given with respect to our use of your personal data.

Furthermore, you have the right to access your personal data and to obtain information about how we process it. You may also modify the personal data if it is incorrect, and you may ask us to limit or cease the processing of your personal data or to delete it as well as object to the processing of your personal data, including processing for the purpose of direct marketing and profiling related to such direct marketing. You may also ask us to disclose the personal data in a machine-readable format.

To modify your membership subscriptions or to completely opt-out of your membership and/or from receiving marketing communications, please let us know by modifying your preferences in the relevant section of the pertinent website or click on the link in all of our newsletters to opt-out of that particular service. Due to e-mail production schedules, you may still receive any e-mails that are already in production.

You may at all times object to the processing of your personal data for direct marketing purposes.

Our contact information is stated above in the “How to Contact Us” section.

You may also file a complaint with a competent data protection authority.

How do we protect your information?
We care about the protection of your personal data and will apply industry standard security measures to ensure adequate protection of your data.

Other websites
Our websites etc. may contain links to other websites which are outside our control and are not covered by this privacy policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

Any questions?
We are always happy to hear from you and welcome any questions, comments and concerns about privacy. Please visit our contact page or write to us at the contact information mentioned in the “How to Contact Us” section above.

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