Ready to support you

That's not so smart. You know there are tools that help you remember all your passwords, right?
For now, go to My Account and press Forgot next to the field where you can enter your password. We'll take care of the rest from there.

Yes you can. Our logistic partner Snowcountry takes care of the orderprocessing. Plus, by creating an account you start collecting points. Points mean discounts, why waste a chance on those? Besides that, if you create an account and subscribe to the newsletter you won't miss any information!

By creating an account you'll join the Open Wear community. This enables you to manage your personal information, your credit and gift cards. We can give you better support. Next to that, you can now directly interact with our community. Give us feedback. Point us in the right direction. The best of all, you'll start to collect discount points and many other perks. Seriously, just do it. We promise it's worth it.

First of all, you should fit the Open Wear brand and vision. After that we'll check your skills on the mountain and finally we'll look at how you could help us reach a broader audience.

We offer discounts for our webshop to help you buy our products. We will not give you any financial compensation. For more information, send us an email on hello@open-wear.com. The other perks of being an ambassador are that you might get selected to test our newest products and join us on trips. But no promises on this. It all depends on how involved you'll be with Open Wear.

As Open Wear we are always searching for skiers and snowboarders to spread our vision. If you think you can help us, send us an email at hello@open-wear.com. Make sure to include all your social media profiles, blogs and a short motivation of why you want to represent Open Wear. Please note that we only support a limited amount of ambassadors at the same time.

Our odering process is slightly different than usual. Our logistic partner Snowcountry takes care of the whole logistic process. This means you can order our Open Wear products on their website. If you click on the buy button on this website you will be redirected to the product page on the Snowcountry website.   With our partner Snowcountry we can realise faster, better and more sustainable shipping possibilities.

Snowcountry is our logistic partner and takes care of the whole logistic process. This includes shipping, delivery and returns. You can find all the information about shipping and delivery right here.    

Snowcountry offers worldwide shipping! You can check out this page to see the latest information about the shipping possibilities of Snowcountry.

It's very simple. We cut out the middlemen. In traditional retail, a brand would sell its products via distributors to shops and they all need to earn money down the road. We skip this and sell our products directly to you. This allows us to offer most of our products, on average, for half the price that the traditional brands would have to charge. No tricks, just a simple adjustment of the business plan.

Never. It's as simple as that. We do not believe in sales, as this only shows that our products would have been over-priced. However, we do believe in a long life for our products, where they are not tied to a specific season. So, the only way to get your Open Wear products cheaper is to join our community and build up a discount. Don't be afraid that if you buy a product today, it'll be cheaper tomorrow. That won't happen. We promise.

You can earn points in different ways. On your account page you can find everything about the discount points. Click here to find more information about the discount points.   Please note: Open Wear has the rights to at any time adjust your amount of points, change the regulations or suspend the discount points program.

You can always send a mail to: hello@open-wear.com. If you would like to call with with us for anything you can call: +31 85 130 91 68  

For the moment we are online only. But if you happen to be close to Amersfoort, The Netherlands, drop us a line and let's meet for a coffee. For more information about the founders and the brand, check the community part of our website. All love letters and fan mail can be sent to: Open Wear, Stoutenburgerlaan 17B, 3836 PC Stoutenburg-Noord, Nederland  

No, absolutely not! We love to go to shops ourselves. We just do not believe in the traditional retail model, as it causes too many inefficiencies that lead to a slow down in sustainable innovation and to unnecessarily high prices. We'd love to get our products into shops, if you are interested in this, feel free to reach out to us on hello@open-wear.com.

This is an estimation we make based on years of experience in the industry. As you can see, we know what our products cost, and therefore we can calculate what a traditional brand would have to charge for such a product to make it workable in the retail chain.

We try to be as open as we can, but we don't want to shove all the information we have down your throat. So, we make a selection of what we think is crucial information for you to be able to make a good decision. However, if you want to know more, just send us an email on hello@open-wear.com and we'll gladly answer all your questions.

To us, this is the only way to show what we are truly doing. It's the only way for you to compare our products to those of our competitors. You can see what we pay for the materials, the labour and the transportation and you can see the margin that we need to take to build a sustainable company. We have honest intentions, therefore we gladly invite you to have a look at it yourself. We do not try to rip you off, neither are we underpaying workers in the production process.

We believe in full transparency. Therefore we open up fully to you. We have nothing to hide from our community. We actually encourage you to carefully look at what we are doing and correct us if you think that's necessary. Together we can work towards a sustainable outerwear industry. So please, check where we produce, check how we built up our prices, check the decisions we make and why. Be part of our community. Together we can make it happen.

We believe in products which will last. This is the only way we can be sustainable. Because of this fact, we provide a standard repair kit so you can repair your product yourself. If this is not possible, don't hesitate to contact us. We always want to help our community.

Product Lifetime Warranty means the normal and customary wearable life of the product. This does not mean warranty for your lifetime or a unlimited period. The way in which the product is used impacts the lifetime of the product. The lifetime of the product depends on the time being used and defines in the customary wearable life of the product. This is because materials will deteriorate and fade over time and moving parts will also wear.

First, please launder your garment and be sure it is completely dry before you pack it. If not, it will be returned unrepaired. Go to our returns page and submit the return as a repair. We'll take it from there. For international returns – You are responsible for the delivery of goods when using the free repair service, this includes the cost of shipping and any insurance for damage or loss in transit (insurance is not a requirement but shipping is undertaken at the customer's risk). Open Wear will ensure goods are shipped back to you free of charge, including import tax and duty, using our standard shipping service. Open Wear cannot accept customs charges incurred when returning items. IMPORTANT: All packages must be marked “Goods returned under warranty”. Once your item is received it will normally be processed within one week and an email confirmation will be sent out. If you haven’t heard from us by then, please email hello@open-wear.com with full shipment details. Please note: We may turn down repairs if deemed irreparable (e.g. staining, abrasions, cut off by paramedics or too much damage) but an alternative solution will be offered where possible.

Open Wear offers a free repair service where a crash or accident has damaged a garment or a failure has occurred even after significant usage. This service also applies to garments outside the 15-day return policy, and where the damage is not due to manufacturing faults. Please note: We'll try to get your product back to you as fast as possible, but repairs can take up to 4 weeks after we have received the returned item. The repair service is currently only available to customers in Switzerland, Liechtenstein and the EU-countries.

Snowcountry is our logistic partner and takes care of the whole process. This means also the returns. Snowcountry offers information about: Returns, Reimbursement, Exchange, Return costs, Send back, Return conditions and Exclusions, Return status. You can find all this information right here.

15 days no-questions-asked refund. Netherlands, Belgium, Germany, Luxembourg, Denmark, France and Austria. Snowcountry offers free returns from these countries. Returning from other countries is at your own expense to our address in the Netherlands. How to proceed? Go to the returns page of Snowcountry. Returned products must be unused and in a good state. Make sure to package the products properly. We can't accept used or damaged products. If an item is not in an acceptable state, we can not process the return, which means we will not refund or exchange the item. We'll notify you per email if this is the case and offer you two options: 1) We will send back the product to you at no cost. 2) We will donate your product to a local. If we do not hear back from you within 7 days, we assume you've chosen the second option.

You can return your products if you are not completely happy with them. We have tried to make the return procedure as smooth as possible with our partner Snowcountry. Check the returns page of Snowcountry here, they will take care of your return.